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Frequently Asked Questions

A personal touch to customer support is an Absolute priority at Absolute Poker.
If you have any questions that are not answered in the Frequently Asked Questions below, please contact us via e-mail at: support@AbsolutePoker.com.

Promotions Questions:

  1. What is my Pending Account?
  2. At Absolute Poker, we are frequently offering bonuses and other rewards for our loyal and much appreciated customers. When a bonus is awarded, it is placed in your pending account and is not immediately available for play at our tables.

    In order to transfer the money from your "Pending Account" to your "Available Balance", simply play in our real money ring games or tournaments. As you play, you will earn points towards the release of the money in the "Pending Account". For each raked hand (minimum rake of $0.50) you play and reach the flop (or 4th street in 7 Stud), you will receive 1 point, and you will receive 1 point for each $1 of tournament buy-in fee when the tournament starts.

    In Multi Table Tourneys, the fee is a 9% of the buy in. Pending points will be based on the fee collected rounded up to the closest whole number. For example, if a Multi Table Tournament has a buy in of $10, the buy in fee will be $0.90 and 1 point will be awarded. On Sit n Go Tournaments, the buy in fee is shown separately from the buy in. Therefore, in a $10.00 + $1.00, you will receive 1 point, since the buy in fee is $1.00.

    Once you have reached 30 points, $5 will be transferred from your pending bonus account to your available cash balance. As soon as funds have been transferred from your "Pending Account" to your Available Balance, they are unrestricted and immediately available for withdrawal or play.

  3. What is the Absolute Rewards Program (ARP)?
  4. The Absolute Rewards Program is a loyalty program whereby depositing players are awarded points for hands played and tournament buy-ins.

    Points are awarded to players as follows:

    Hands played at real money ring games:

    For every 40¢ in the final pot, 0.1 reward points are awarded and distributed among those players that have contributed to the pot. The distribution of points to players is based on their percentage contributions to the pot.

    While playing Blackjack you will receive 0.1 Reward Points (RP) for every $15 wagered.

    Tournament buy-ins:

    For each 40¢ of buy-in, for Multi Table Tournaments, 0.1 Reward Points are awarded (1 point for every $4 of the buy-in). Please note that the tournament fee is not included in this qualifying buy-in amount. The fee is collected as a 9% of the total of the prize pool.

    For each 40¢ of buy-in, for Sit and Go Tournaments, 0.1 Reward Points are awarded (1 point for every $4 of the buy-in). The buy-in fee is not included in this qualifying amount and it is indicated separately from the buy-in. Example: $10 + $1.

    Some AR Point Tourneys award points to the winners.

  5. What are Absolute Rewards Tournaments?
  6. Currently, you can find a variety of Absolute Rewards tourneys listed under the "Satellites" tab, including qualifiers to our $150K Guaranteed Weekly Tourney.

    As part of the Absolute Rewards Program, real money players at Absolute Poker earn points when they pay real money tournament buy-ins, and when playing in real money hands. As a reward to players accumulating RPs, (Rewards Points) Team Absolute offers ARP buy-in tourneys where players can use points in place of money to pay their tournament buy-in.

    Top finishers in some Absolute Rewards tournaments can win real cash and prizes. Absolute Rewards Points can be viewed from the cashier tab in the cardroom lobby.


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