Frequently Asked Questions

Common Questions:

1. What makes Absolute Poker unique?

   Team Absolute has spent over a year designing the most comprehensive, player-friendly poker site on the web. Our exclusive software offers many features, promotions, games, and tournaments that can be found nowhere else on the Internet.

   Why is AP so unique? Because we love the game of poker! Absolute Poker was designed by poker players for poker players. That is why we devoted so much time and effort to creating, what we believe to be, the best overall online poker site.

   From various sized ring games, to stellar superb graphics and features, to a full selection of online poker tournaments, we believe Absolute Poker will be your final destination for interactive online poker.

2. How do I know that the shuffling is done fairly, and that no player can have an advantage over another by deciphering the shuffling methods?

   Integrity is the most critical element of our site. Please visit the Integrity page to find out the measures we take to protect the integrity of the Absolute Poker web site and the security of our online poker players.

3. How can I see what the online poker games look like before I join?

   Easy. Simply download the software and take a look around the site. Cruise through the Main Lobby, and even watch a live game in progress.

4. When can I start playing?

   Now! Simply download the software, go to the Main Lobby, and choose your game of choice. Then choose a seat by clicking on it, and select the option to create a new account. Complete the necessary information and you are ready to play.

5. Can I start with a play-money account?

   Absolutely. First, download the software. Then enter your name, city, and e-mail address. Then, create your username and password.

6. As an online poker player, can I send feedback to the Absolute Management team?

   We encourage poker players to give feedback about their online experience at AbsolutePoker.com. You may e-mail us at: support@AbsolutePoker.com

7. What if I have questions on banking?

   You should keep a copy of your transaction data, rules of the game and payment methods in order to avoid misconceptions at a later time. Please contact cashier@AbsolutePoker.com for any further questions you may have on the banking process.

8. Does Absolute Poker use "burn" cards when dealing, and if not, how does this affect the odds?

   Burn cards are used in live poker games in order to prevent any improper actions by the dealer, and to prevent the use of marked cards. In the online environment this is not necessary, and for this reason we have chosen not to deal burn cards. The absence of a burn card(s) does not in any way affect the randomness of the next card off the deck, or the odds of receiving a particular card during the rest of the deal. When determining the odds of cards to come, calculations are always based on the number of cards seen (dealt) vs unseen (possible to be dealt), and as such the lack of burn cards is not a factor that will affect this.

9. What is email validation and why is it important?

   Email validation is used to verify a player’s email address before they are permitted to access our software. In an effort to reduce the risk of fraudulent behavior, all players must validate their email address.

10. How do I validate my email address?

    Upon registration, an email will be sent to your email account featuring a 5-character code. Due to filtering settings of certain email programs, our email may have been directed to your 'Junk' or 'Bulk' folder. Be sure to check these folders for our email and add our address to your safe sender list. The next time you open the Absolute Poker software, you will be asked to enter the 5-character code found in our email before logging in. If you do not receive your validation code, please contact support@absolutepoker.com and we will assist you right away.

    You can find out more information about our shuffling techniques by visiting our Integrity page.

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